Access to Your Property

Access to your property is essential for us to carry out our services.

If your home has an alarm system, please provide the necessary access information to Squeaky Feeky prior to your appointment.

There are several ways you may choose to provide access:

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Key Provided to Us

You may provide us with a key to your property. Keys held by Squeaky Feeky will never be labelled with your name or address and will be stored securely.

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Keypad or Access Code

If your property has a keypad entry system or garage access code, you may provide this to us so our cleaner(s) can access the property.

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Hidden Key

You may choose to leave a key hidden outside your property. While our cleaner(s) will always act discreetly, we cannot guarantee that no one will see where the key is stored. For this reason we recommend using a secure coded key lock box.

If none of these options are possible, please contact our office to arrange an alternative access solution.

If our cleaner(s) arrive and cannot gain access to the property, a cancellation fee may apply.

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Scheduling

Our regular cleaning services are typically scheduled on a recurring basis.

Clients may choose between:

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• Weekly
• Fortnightly
• Monthly

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Your chosen day and arrival window for your first appointment will normally remain the same for future visits.

One-off services such as deep cleaning or move-in/move-out cleaning are scheduled for a specific date with an arrival window.

Our cleaner(s) make every effort to arrive within the agreed window. If there are delays or changes to the schedule, we will contact you as soon as possible.

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While we aim to send the same cleaner(s) to your home where possible, this cannot always be guaranteed due to holidays, illness or staffing changes.

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We reserve the right to adjust the final price if a property requires significantly more work than originally described at the time of booking. In these situations we will contact you before proceeding.

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Photography

Squeaky Feeky may take before and after photographs during a job for quality control and promotional purposes.

We will never retain or use photographs containing personal or identifying information, documents, photographs of individuals, or other private content.

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Arrival Windows

To provide reliable service for all clients, we operate with arrival windows rather than exact times.

Arrival windows are typically two hours.

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For example, if your arrival window is 8:00–10:00, our cleaner(s) may arrive at any time within that period. This does not mean the cleaning service will end at the end of the window.

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Feedback

After your cleaning service, you may be invited to leave feedback or a review. Your feedback helps us improve our service and better understand the specific needs of your home.

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24-Hour Satisfaction Guarantee

Cleaning is a human service and occasionally something may be missed. If you are not satisfied with part of the cleaning, please contact us within 24 hours of the service on: (+353) 089 947 5249 We will arrange to return and re-clean the affected area where appropriate.

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Refunds are not issued once a cleaning service has been completed, which is why we offer this 24-hour re-clean guarantee.

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Gratuity

Tips are never required or expected. However, if you feel your cleaner(s) have provided exceptional service and would like to leave a gratuity, you may do so directly or through your booking. Another great way to show appreciation is by leaving a review online.

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Breakage or Loss

Our cleaner(s) are trained to treat your property and belongings with care. However, accidents can occasionally happen. Squeaky Feeky is insured. If an item is accidentally damaged during a cleaning, our cleaner(s) will notify the office and we will contact you to discuss repair or replacement options. If you believe something has been damaged or misplaced during a service and were not notified, please contact us within 48 hours.

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Cleaning Supplies

Squeaky Feeky provides all professional cleaning equipment and supplies required to complete the job.

If you prefer that we use a specific product in your home, please inform us in advance and leave the product clearly visible where it should be used.

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Minors

For safety reasons, we request that children under the age of 18 are not left alone in the property while our team is carrying out cleaning services. If you have a special situation or request, please contact us and we will do our best to accommodate you.

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Pets

We understand that pets are part of the family and we treat them with care and respect. If a pet is aggressive or anxious around strangers, we ask that they are safely secured in a crate, separate room, or with a trusted person during the cleaning service.

This helps ensure the safety of both the pet and our cleaner(s).

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Decluttering

We ask that clients declutter surfaces and floors before the cleaning appointment. This includes removing items such as:

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• clothing
• paperwork
• toys
• personal items

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Our cleaner(s) do not clean underneath cluttered areas.

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Office Areas

Our cleaner(s) will not move or handle paperwork or documents on desks or work surfaces. We will clean around these items unless they are neatly organised.

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Electronics

Cleaner(s) will not clean electronics other than light dusting of surfaces.

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Service Limitations

The safety of our staff and your property is our priority. For safety reasons our cleaner(s):

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• Do not climb higher than a two-step ladder
• Cannot move items heavier than 35 pounds / 16kg
• Will clean around heavy items rather than move them
• Do not handle firearms
• Cannot clean biohazard materials, including human or animal waste, urine, blood, vomit or similar materials

High dusting will be completed using extension tools where possible.

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Legal Terms

The following terminology applies to these Terms of Service: “Client”, “You” and “Your” refer to the person booking or receiving services from Squeaky Feeky. “The Company”, “We”, “Our”, and “Us” refer to Squeaky Feeky. These terms apply to all agreements between the Client and the Company relating to the services provided. These Terms are governed by the laws of Ireland.

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Cookies

Our website may use cookies to improve user experience. By using squeakyfeeky.ie, you consent to the use of cookies in accordance with our privacy policy.

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Website Content

Unless otherwise stated, all content on squeakyfeeky.ie is the intellectual property of Squeaky Feeky. You may view pages from the website for personal use but you must not:

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• Republish website material
• Sell or licence website material
• Reproduce or copy content from the website
• Redistribute content unless specifically permitted